Refund Policy

Effective Date: 25-Apr-2025
Company: Opulent Duende LLP
 

1. General Overview

Opulent Duende LLP offers digital education and automation services through its platforms:

• Q Portal (education and training), and

• Q Connect (automation of strategies previously taught in Q Portal).

We value your experience and satisfaction. This Refund Policy outlines the conditions under which refunds may or may not be provided for our services.

 

2. Q Connect – Strict No Refund Policy

 

2.1 Nature of Service
Q Connect is a subscription-based automation platform, offered exclusively to pre-approved Users who have completed and understood the strategy frameworks taught via Q Portal.

It involves:

• Use of proprietary technology and infrastructure,

• Access to executable algorithmic systems,

• Automation of user-owned strategy configurations.

 

2.2 Policy
👉 All fees paid toward Q Connect are strictly non-refundable.

By subscribing to Q Connect, the User:

• Confirms that they are fully aware of the strategy being automated,

• Understands the purpose and functioning of the Q Connect platform,

• Agrees that no portion of the subscription fee shall be refunded, either in full or in part, under any circumstance.

 

2.3 Cancellation
Users may choose to cancel their active Q Connect subscription at any time. Cancellation will prevent future billing but shall not entitle the User to any refund of past payments.

 

3. Q Portal – Conditional Refund Policy

 

3.1 Nature of Service
Q Portal is an educational platform offering digital training, frameworks, and structured content aimed at equipping Users with complete understanding of option trading systems and strategy-building.

We aim to provide transparent, structured, and valuable training to all Users.

 

3.2 Eligibility for Refund
If a User is genuinely dissatisfied with the quality of training, and has not substantially consumed the course content, they may request a refund within 7 days from the date of course activation or access.

Refund requests must be:

• Submitted in writing via email to support@opulentduende.com,

• Accompanied by a brief explanation outlining the reason for dissatisfaction.

 

3.3 Evaluation and Processing
Refund requests will be reviewed by our internal team. If approved, refunds will be processed within 7–14 business days to the original payment method.

Opulent Duende LLP reserves the right to:

• Reject refund requests made after the defined refund window,

• Reject requests from Users who have accessed a significant portion of the course,

• Deduct applicable transaction or administrative charges from the refund, if approved.

 

4. General Provisions

• Refunds, where granted, are provided as a gesture of goodwill, and do not imply future obligations.

• All decisions made by Opulent Duende LLP regarding refund eligibility shall be final and binding.

• By enrolling in any of our services, You agree to this Refund Policy in full.